Refund policy

REFUND & RETURN POLICY

At Palmorio, we want you to be confident in every purchase. Please read our policy 
below, as return eligibility differs by product category.

GLOVES — NOT ELIGIBLE FOR RETURN OR REFUND

For hygiene and safety reasons, all glove products (opened or unopened) are final 
sale and cannot be returned, exchanged, or refunded once the order has been delivered.

Exception: If your gloves arrive damaged, defective, or incorrect due to our error, 
contact us within 48 hours of delivery with photos of the issue, and we will replace 
or refund the item at no extra cost.

COOKWARE & OTHER ESSENTIALS — ELIGIBLE FOR RETURN

Cast iron trays, utensils, and other essentials may be returned within 7 days of delivery if:

  • The item arrived broken, cracked, or damaged in transit
  • The item is defective described
  • You received the wrong item

To request a return, email us at Palmorio.official@gmail.com with your order number and photos of the issue within 7 days of delivery. Once approved, we will offer a replacement or a full refund.

Note: Minor variations in cast iron finish or seasoning are natural to the material and are not considered defects.

GENERAL CONDITIONS

  • Refunds are processed within 7-11 business days once approved
  • Refunds are issued to the original payment method, or as store credit if paid 
    via Cash on Delivery
  • Return shipping costs for damaged/incorrect items are covered by Palmorio; 
    we do not accept returns for change of mind
  • Contact us before sending anything back — items returned without prior approval 
    may not be eligible for refund

Questions? Reach out to us at Palmorio.official@gmail.com.